Complaints Handling Policy

TPP Internet is committed to providing our customers high quality Customer Service, and we aim to resolve Registrant disputes or complaints fairly and efficiently.
TPP respects your right to complain, which is also outlined in the .au Domain Name Suppliers' Code of Practice which is endorsed by auDA (au Domain Administration Ltd, the regulator for .au). auDA Consumer Information is available at http://www.auda.org.au/help/faq-index/.
Should you wish to lodge a general complaint, please send an email to policy@tppinternet.com outlining your complaint, and it will be answered by our Complaints Officer within 7 working days.
Should you wish to pursue the complaint further once you have received a response, please refer to the Industry Body that governs your domain name space.

.au Domain Names:
Should you wish to lodge a complaint about a registrant's eligibility to hold a domain name (for example the registrant no longer exists, or registration details are not current) please send an email to policy@tppinternet.com. In this email you must outline the domain name and why you believe the current registrant is no longer eligible to hold the domain name. Our Complaints Officer will investigate the matter and email a response within 7 working days. Should you wish to pursue the complaint further, please visit the auDA website.
Should you wish to lodge a complaint about a registrants right to a domain name (you believe you have competing rights), please visit the auDA website to view the .au Dispute Resolution Policy.