Tell the boss...

Chris Collinge wants to know what you have to say

If you’ve dealt with us by phone or online, here’s your chance to tell the boss how we've performed. Yes that’s right, your feedback is going straight to the top.  Every response will be personally read by our director.

We value your feedback and are always looking for ways to improve our service.  Simply give us a score between 1 and 5 on the questions below and have your say.

As our way of saying thank you for your genuine responses, each month we will randomly draw a client's response whether good or bad, and send them either 6 mixed bottles of Wine or 2 Hoyts Double Movie Passes absolutely free!

Contact name
Company
Email
Comments
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Scoring

1 = "we could really do better"
3 = "fairly good",
5 = “very good "
N.B   If you have not dealt with a particular section of our business just select N/A and move on to the questions relevant to your experience with TPP.

1. How would you rate our website on content?
   Select N/A 1 2 3 4 5
   
   
2. How would you rate our website on navigation?
   Select N/A 1 2 3 4 5
   
   
3. Did you know about our online knowledge base?
     Yes  No
   
   
4. If used, how helpful was it in resolving your query?
   Select N/A 1 2 3 4 5
   
   
5. When contacting Sales or Tech Support by phone, how quickly was your call answered?
   Select N/A 1 2 3 4 5
   
   
6. How friendly/helpful were the staff throughout your call?
   Select N/A 1 2 3 4 5
   
   
7. How knowledgable did you find our staff?
   Select N/A 1 2 3 4 5
   
   
8. Are there any of our staff you'd like to comment on?
   
   
   
9. How would you rate our range of products?
   Select N/A 1 2 3 4 5
   
   
10. If you could add a product or service what would it be?
    
    
    
11. Would you recommend TPP to your friends and associates?
      Yes  No
    
    
12. How often do you receive communications from TPP Internet? (newsletters, calls etc)
    Select N/A Not enough About right Too much
    
    
13. Where did you first hear about TPP Internet?
    Select N/A Friend/Associate Search Engine Email Promotion Direct Mail Promotion Other - please specify